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Information & Services

Contact us

FAQ

Accordions

You can contact us in different ways, depending on the subject of your enquiry.

Do you want to save time? If your query is of general nature, you’ll likely find answers in our FAQ – click here and check it out!

If you do not find an answer to your question or you have a special request, the quickest way to solve it is to call the Wizz Air Call Centre.

Existing bookings

If your query is related to an existing booking you can contact the Wizz Air Call Centre at local rate cost in the following countries:

United Kingdom 0330 977 0444
Austria 0720 775 467
Belgium 0231 33 371
Germany 0302 1784016
Israel 1535227861979
Netherlands 020 262 5762
Norway 21 40 56 63
Spain 912 582 920

These numbers only handle inquiries about existing bookings.

Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.

Bookings and purchases

You can make new reservations or purchase additional services also via the Wizz Air Call Centre.

Please note that if you contact the Call Centre to make a transaction that is also available online (purchase a ticket, or any additional service, or make a change to your booking), an additional Call Centre Transaction Fee will apply per call.This Call Center Transaction Fee is not refundable.

In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

Have your confirmation number, passenger details, route and date of your flight at hand!

Select your country:

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Costs

  • Calls from mobile networks may be charged at higher rates
  • Access to premium rate numbers may be blocked from certain lines and cannot be called from abroad
  • [callcenter-transaction location=CallCentre] Call Centre Transaction Fee is charged per transaction for requests that are available online

Passengers contacting us about Special Assistance services or those that have had their flights disrupted are not charged the Call Centre Transaction Fee.


Call Centre’s opening hours

Please find below the opening hours of the Call Centres supporting different languages

English

Monday

00:00-24:00

Tuesday

00:00-24:00

Wednesday

00:00-24:00

Thursday

00:00-24:00

Friday

00:00-24:00

Saturday

00:00-24:00

Sunday

00:00-24:00

Hungarian

Monday

06:00-21:00

Tuesday

06:00-21:00

Wednesday

06:00-21:00

Thursday

06:00-21:00

Friday

06:00-21:00

Saturday

08:00-20:00

Sunday

08:00-20:00

Bulgarian

Monday

05:00-20:00

Tuesday

05:00-20:00

Wednesday

05:00-20:00

Thursday

05:00-20:00

Friday

05:00-20:00

Saturday

07:00-19:00

Sunday

07:00-19:00

French

Monday

08:00-20:00

Tuesday

08:00-20:00

Wednesday

08:00-20:00

Thursday

08:00-20:00

Friday

08:00-20:00

Saturday

CLOSED

Sunday

CLOSED

German

Monday

08:00-20:00

Tuesday

08:00-20:00

Wednesday

08:00-20:00

Thursday

08:00-20:00

Friday

08:00-20:00

Saturday

CLOSED

Sunday

CLOSED

Italian

Monday

08:00-20:00

Tuesday

08:00-20:00

Wednesday

08:00-20:00

Thursday

08:00-20:00

Friday

08:00-20:00

Saturday

CLOSED

Sunday

CLOSED

Polish

Monday

06:00-21:00

Tuesday

06:00-21:00

Wednesday

06:00-21:00

Thursday

06:00-21:00

Friday

06:00-21:00

Saturday

08:00-20:00

Sunday

08:00-20:00

Romanian

Monday

05:00-20:00

Tuesday

05:00-20:00

Wednesday

05:00-20:00

Thursday

05:00-20:00

Friday

05:00-20:00

Saturday

07:00-19:00

Sunday

07:00-19:00

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Monday

06:00-18:00

Tuesday

06:00-18:00

Wednesday

06:00-18:00

Thursday

06:00-18:00

Friday

06:00-18:00

Saturday

06:00-18:00

Sunday

06:00-18:00

Serbian

Monday

08:00-20:00

Tuesday

08:00-20:00

Wednesday

08:00-20:00

Thursday

08:00-20:00

Friday

08:00-20:00

Saturday

CLOSED

Sunday

CLOSED

Spanish

Monday

08:00-20:00

Tuesday

08:00-20:00

Wednesday

08:00-20:00

Thursday

08:00-20:00

Friday

08:00-20:00

Saturday

CLOSED

Sunday

CLOSED

Ukrainian

Monday

07:00-19:00

Tuesday

07:00-19:00

Wednesday

07:00-19:00

Thursday

07:00-19:00

Friday

07:00-19:00

Saturday

07:00-19:00

Sunday

07:00-19:00

Group Desk

Monday

10:00-18:00

Tuesday

10:00-18:00

Wednesday

10:00-18:00

Thursday

10:00-18:00

Friday

10:00-18:00

Saturday

10:00-18:00

Sunday

10:00-18:00


A special assistance call centre is available with local rate numbers for enquiries regarding special assistance services only.

Please note that general booking enquiries will not be answered on this line.

For all queries regarding group bookings, please contact our Group Desk.

Opening hours: Monday - Friday 10 a.m. - 6 p.m. Central European Time

The Group Desk can be reached through the Wizz Call Centre - press 0 to get connected to the Group Desk.

Related

Group bookings

Press enquiries are handled by country. Please choose the appropriate email address depending on the subject and language of your enquiry!


Financial Media enquiries


Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary

Tamara Mshvenieradze
Email: communications@wizzair.com

To advertise on WIZZ boarding passes:


Should you experience any technical difficulties regarding the premium rate numbers, please contact the network operator.

Please note that these contact details are intended for the purpose of reporting a technical failure of premium rate phones only! If you can not access premium rate numbers on your phone, please contact your telephone service provider.


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UHU Systems Ltd.

Address: Budapest, Mohai út 38, 1119

Technical problem reporting line: +443300270091


We are able to answer your questions in technical matters only.

Airline-related matters, such as booking requests, customer service enquiries or complaints, will not be handled by UHU Systems.

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If you have any complaints, please submit a complaints form!

It might take 30 days to respond to your enquiry, therefore, in urgent cases, we recommend contacting the Wizz Call Centre.

If you are not satisfied with the handling process or the outcome of your complaint you can submit your claim at Online Dispute Resolution (ODR) platform.

For more information please check http://ec.europa.eu/consumers/odr/

Please indicate odr@wizzair.com e-mail address when filling trader details on ODR platform. Please note that this e-mail address is used only for complaints submitted on above mentioned ODR platform, other complaints or e-mails received will not be handled.

Or, alternatively, you can refer your complaint to AviationADR.

You will need to refer your complaint to them within 12 months after our final response. Their details are as follows:

Website: www.cdrl.org.uk

Email: Aviation@cdrl.org.uk

Tel: 44 (0) 203 540 8063

Frequently asked questions

Frequently asked questions

Wizz Air’s Call Centre is accessible through premium rate numbers. We have a separate number for each country we operate in. Premium numbers can only be called from within the country. Access to premium rate numbers may be blocked from certain lines, if in doubt please contact your service provider.

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